Forms Northside Health NT Darwin

APPOINTMENT INFORMATION

APPOINTMENTS WITH:

GP, nurse, physio/ pelvic floor physio, psychologist, counsellor:

All practitioners can be booked by phone.

We offer a range of GP appointments:

Standard GP appointment length is 15 minutes, with 30 minute and 45 minute appointments aailable.

NEW GP APPOINTMENTS: are 30 minutes. Prior to your appointment, the practice nurse will also see you briefly to check your height, weight, blood pressure and take a quick history to set up your file ready for your first GP appointment.

Appointments by Telehealth are also available, with the same fees and Medicare rebates as our face-to-face consults. Medicare requires you to have attended the practice within the last 12 months to receive Telehealth medicare rebates- please discuss how we can help you with this.

TELEHEALTH PHONE OR VIDEO CONSULTS

CONSULTS VIA PHONE & VIDEO.

During a Telehealth consult, if the GP decides that they need to see you in person, they will ask you to come in for a face-to-face consult on the same day or another day.

TELEHEALTH FEES.

All fees for Telehealth consults are the same as our existing fees.

Medicare rebates are exactly the same however Medicare has set the requirement that to receive a rebate you must have been into the clinic for a face-to-face consult in the 12 months prior to your Telehealth appointment. We can arrange this for you.

All Care Plans and Mental Health Care Plans can be performed by Telehealth.

Medical certificates can be emailed to you.

Prescriptions, specialist referrals and pathology forms can be sent to your chosen provider or to you.

HOW DOES TELEHEALTH WORK?

You will receive the usual SMS reminder 2 days prior with your appointment time.

Please use this as a guide- your GP may not call at exactly this time.

KEEP YOUR PHONE WITH YOU AND BE READY.

Prepare a clear list of what you want to achieve in the consult.

You will have your consult via phone or video with your GP.

We may use video platforms to contact you on your phone. These do not require any special Apps, just your phone camera. The main one we use is called GP CONSULTS.

Just click on the link we send you in an SMS. It will take you to a secure video link direct to your doctor.

If your doctor decides they need to see you in person, you will be asked to attend the practice that day or book for another day. Some examples of this might be a rash or skin lesion of concern that is hard to see by video.

Medical certificates will be emailed to you.

Prescriptions and pathology forms will be sent to your chosen provider.

Our psychologists can consult via Zoom video link. Please install the Zoom App on your device before your consult.

OUR WAITING ROOM AND WHAT TO DO IF YOU HAVE A COLD:

Anyone with any respiratory symptom is no longer able to wait in the waiting room. Please use your car as a private waiting room.
This includes: cough, cold, flu, sore throat, fever, runny nose, sneezes, sore ears, sore eyes, sinusitis, conjunctivitis or red eyes and anything else to do with your airways.

We have implemented various strategies in the waiting room to lower infection risk, such as removing the water bubbler and placing Perspex screens at reception. WE HAVE ALSO INSTALLED HEPA AIR FILTERS IN EVERY ROOM IN THE CLINIC.

Please remember that everything we are doing is designed to protect you, and very vulnerable people who may be in the waiting room, and the practice staff who need to remain well to keep providing essential care into the future. We all need to be understanding and considerate towards each other.

What if I am coming to the clinic for something else and I happen to have cold symptoms?

PLEASE DO NOT ENTER THE WAITING ROOM. Call reception. The consult can occur by telephone, to you in your car in the carpark, and scripts or paperwork brought out to you.